2 Days per Month– Proactive Site Service Visit Preventative Maintenance:
• Performance Evaluation – server, network, individual workstations & laptops
• Remote Monitoring / Maintenance
• System Defrag
• Software Security Updates
• Virus & Spyware Protection
• Data Back Up, Off Site Storage & Disaster Recovery
6 Hours -
Project Planning and Emergency Response Support Repair & Troubleshooting Maintenance:
• Virus, Spyware, Adware Removal
• Troubleshooting & Repair – server, network, hardware & software
• Reimage/Reinstall of Operating System & Software
• Remote Desktop
• Rapid Response
Business Hours
(Monday-Friday 7 AM – 6 PM CST) – 1 hr max
Weekends, After-Hours, & Holiday Support – 2 hr max
Projects & IMAC (Install, Move, Add,Change):
• Networking – Design, configuration
• Installation- (software, hardware/equipment, cable)
• Upgrades – Operating System, Software, Hardware and Licensed Software
• Manufacturer warranty on all CPUs & Laptops purchased through GetWired Networks
• Services extending past 6 hours billed at $58 each additional hour